Building Policies and Procedures.

  • Tools not Rules
  • Cycle of continuous improvement
  • Effective leadership
  •  Developing your Philosophy
  • Quality Improvement
  • Leadership and Management

” Well-documented policies and procedures, well-maintained records, shared values, clear direction and reflective practices enable the service to function as a learning community. An ongoing cycle of planning and review, including engagement with families, creates the climate for continuous improvement.”

Guide to the National Quality Standard, QA7, p163.



“Alone we can do so little, together we can do so much” .

Helen Keller

I was inspired by “ a new and more practical approach to policies and how we use them daily……I have a more thorough understanding”  Participant: Tools not Rules. Building Policies and Procedures.” 2015